Support

We provide a variety of self-help articles on our Help Centre website. If you don't find an answer to your query, please use the appropriate contact method below.

Visit Help Centre

Question About An Event?

Different Breed ® cannot address event-related inquiries. Please direct these questions to the event organiser. You can find their contact information at the bottom of their event page.

Question About An Access Card?

Access Card is an independent partner of Different Breed ®. For any enquiries regarding the Access Card, please contact them directly using the information below:

Please note that decisions made by Access Card are final. Different Breed ® will not process requests for ticket allocation if you are not eligible. If you believe your entitlement is incorrect, please dispute it with the Access Card team directly and re-link your card once your eligibility has been updated.

Notice About Abuse

We understand that issues can be frustrating. However, please remember that we are a small team dedicated to providing a valuable service to many people.

If you direct abusive behaviour toward our team or partners, we reserve the right to impose temporary or permanent restrictions on your use of our services. In severe cases, we may report incidents to local authorities for appropriate action.

Our commitment is to maintain a respectful and safe working environment for everyone. Restrictions may be enforced without prior notice and can be permanent. Thank you for your understanding and cooperation.

Problem With Our Platform / Provide Feedback?

If you're experiencing an issue with the Different Breed ® platform that is affecting your experience or preventing you from checking out, please use one of the following contact options based on your needs.