Logging In

Overview

You’re already all signed up and ready to get back to it. Time to log back in! Head over to the login page.

Pop in the email address and password you used to sign up here.

Forgotten Password?

If you’ve forgotten your password, you can still gain access to your account through the ‘forgot password’ process, however, you will need access to the email address linked to your account.

Make sure you check your spam folder if the email to reset your password doesn’t appear but it can take a few minutes to come through. Due to security reasons, we cannot identify if an account is linked to the email address provided.

Within the email you’ll have a link to create a new password.

This link will take you to the following page where you should input your new password and confirm it. Make a note of your new password somewhere safe like in a password manager so you don’t need to go through this again!

Got 2 Factor Authentication Enabled? Keep Reading!

After entering your email and password, you’ll be met with this screen asking for your verification code. This should have popped up on your authenticator app.

Lost Access To Your Authenticator App?

If you’ve lost access to your two-factor authentication app you’ll not have access to your verification code and won’t be able to get into your account like usual but all is not lost!

Click the link to ‘use your backup code’ and look out the code created when you first enabled two-factor authentication (hint: it should be stored in a safe place).

Input that where prompted and you’re back in business! Importantly, using your code means two-factor authentication is now turned off for the account. You can turn it back on whenever you want!

If you’ve lost access to your two-factor authentication app and haven’t got your backup code, you’ll need to get in touch with support via [email protected]